Privacy Policy

Information We Collect

When you create an account, place an order, or contact us, we may collect:

• Personal information — name, email, shipping address, phone
• Order information — purchases, payment confirmations, history
• Usage data — IP address, browser type, pages visited

How We Use Your Information

• Process orders — fulfill purchases, shipping, returns
• Communicate — confirmations, updates, and replies
• Improve our services — analyze usage patterns
• Marketing — promotional emails (opt out anytime)
• Legal compliance — applicable laws and regulations

Information Sharing

We do not sell your personal information. We only share your data with:

• Service providers — website hosting, our store and order platform, account and database services, shipping carriers, and the email service that sends your confirmations
• Analytics and advertising partners — Google Analytics and the Meta (Facebook/Instagram) pixel, which receive information about your visit so we can measure our advertising and show you relevant ads
• Legal requirements — when required by law
• Business transfers — merger, acquisition, or sale of assets

Data Security

We implement industry-standard security measures including encryption, secure payment processing, and regular security audits. Account passwords are stored only as cryptographic hashes.

Cookies & Tracking

Cookies remember your preferences and language, keep you signed in, and keep your cart saved between visits. We also use Google Analytics and the Meta pixel, which set their own cookies and similar technologies to measure how the site is used and how our ads perform, and to show you our ads on other services. By continuing to use our website you consent to their use — you can manage cookies in your browser settings, use your browser’s or device’s tracking controls, or opt out through Google’s and Meta’s own ad settings. Disabling them may affect certain features.

Your Rights

Depending on your location, you may have the right to:

California Privacy Rights (CCPA)

California residents may know what personal information is collected, request deletion, and opt out of the sale or sharing of personal information. We do not sell your personal information for money. We do use analytics and advertising partners (Google and Meta) that may treat this as “sharing” for cross-context behavioral advertising under California law. To opt out, use your browser’s or device’s tracking controls, or email info@kratolabs.com and we will action your request.

Children's Privacy

Our services are not intended for individuals under the age of 21. We do not knowingly collect personal information from minors.

Changes to This Policy

We may update this Privacy Policy periodically and will post a notice or email you about significant changes. Continued use of our services after changes constitutes acceptance.