How can we help?
Our dedicated research support team is ready to assist you with orders, product questions, and anything else your lab needs.
Support desk · Eastern timeMon–Sat
10am–6pm
Monday to Saturday
- Monopen 10am to 6pm
- Tueopen 10am to 6pm
- Wedopen 10am to 6pm
- Thuopen 10am to 6pm
- Friopen 10am to 6pm
- Satopen 10am to 6pm
- Sunclosed
We typically reply to every inquiry within 24 hours, Monday–Saturday.
Pick the right inbox.
Support for research and product questions, the order desk for anything about an order you've placed.
- Supporthello@kratolabs.com
Our research support team is here to help.
- Phone(307) 313-1369
Mon–Sat, 10am–6pm EST — call, or text the same number.
- Ordersorders@kratolabs.com
Order questions, tracking, or bulk enquiries.
Send us a message
Include your order number if this is about an existing order — it helps us prioritize.