Question 1

Do I need to be a licensed lab or provide documentation to order?

Accepted Answer

No. There's no lab work, licence, paperwork, or credentials required to place an order — anyone can order directly from the site. Everything we supply is sold strictly for laboratory research use only and is not supplied for human consumption, and we're not able to advise on personal use. What we can point you to is the documentation: products are third-party tested and the certificates are published openly in our COA archive, so you can check purity before you buy.

Question 2

How do I place an order?

Accepted Answer

Browse the catalog, choose a compound and size, and add it to your cart. No account is needed — checkout is open to guests: just enter your name, email, and shipping address, choose a payment method, and place your order. We use your email to send order and payment confirmations. Signing in is optional and saves your addresses and order history for next time. To check on an order anytime, use the Track Order page.

Question 3

What payment methods do you accept?

Accepted Answer

We accept credit and debit cards, plus Zelle, Venmo, and Cash App ($paykrato). Card is the default at checkout and is charged when you place the order; Zelle, Venmo, and Cash App orders are confirmed manually once payment is received.

Question 4

Can I change or cancel my order after placing it?

Accepted Answer

Yes, as long as it hasn't shipped yet. Email support with your order number as soon as possible — once a package is handed to USPS we can no longer intercept it.

Question 5

Do you offer bulk or wholesale pricing?

Accepted Answer

Yes. Buy 10 or more of the same product (mix strengths freely) and every unit drops to its bulk price, with an even lower price at 50+ — applied automatically, and every price is on our Bulk page. Kits, sprays and BAC water work differently: 5% off at 2, 7% at 3, and 10% at 5 or more. For larger lab or institutional orders, email us and we'll put together a custom quote.

Question 6

How long does shipping take?

Accepted Answer

Orders ship in 1–2 business days via free standard USPS shipping. Most packages arrive within 2–5 business days after that, depending on your location.

Question 7

Do you ship internationally?

Accepted Answer

Not yet — we currently ship to addresses within the United States only. International shipping is on our roadmap.

Question 8

How are peptides packaged for shipping?

Accepted Answer

Every vial ships in protective foam packaging inside a padded mailer. Lyophilized (freeze-dried) compounds are shelf-stable at room temperature in transit, so no cold-pack or insulation is needed.

Question 9

How do I track my order?

Accepted Answer

Once your order ships you'll get a tracking number by email. You can also look it up anytime on our Track Your Order page using your order number and the email you checked out with.

Question 10

How should I store my peptides?

Accepted Answer

Store lyophilized (powder) vials in a freezer at -20°C for long-term storage, or a refrigerator at 2–8°C for shorter holding periods. Once reconstituted with our Reconstitution Solution, keep the vial refrigerated — it remains stable for 4–6 weeks.

Question 11

What is Reconstitution Solution and do I need it?

Accepted Answer

It's bacteriostatic water — sterile water with a small amount of benzyl alcohol as a preservative — used to dissolve lyophilized peptides into a liquid solution for research use. It's available as an add-on at checkout for any compound that ships as a powder.

Question 12

What's the shelf life of an unopened vial?

Accepted Answer

Lyophilized peptides are stable for 2+ years when kept frozen at -20°C and away from light. Once reconstituted, potency is best preserved for 4–6 weeks under refrigeration.

Question 13

What does the purity number on a certificate mean?

Accepted Answer

It's the HPLC (high-performance liquid chromatography) purity on the certificate — the target compound's share of the sample, measured by an independent lab. ILS Laboratories tests our lots against a specification of at least 95%; they have read 96.96–99.87%, most of them 98% or higher, with identity confirmed by HPLC retention time against a reference standard. Every certificate — from ILS, Janoshik, Freedom Diagnostics and SteriGenix — is published in full in our COA Archive.

Question 14

Where can I see the lab results for my batch?

Accepted Answer

Certificates of Analysis for tested lots are published in our public COA Archive, organized by product name. A copy also ships with your order.

Question 15

Where are KratoLabs compounds manufactured?

Accepted Answer

All compounds are synthesized in the United States under strict quality-control protocols, with batches independently tested by third-party labs.

Question 16

Is a compound with a '(NO DAC)' label different from the standard version?

Accepted Answer

Yes — for CJC-1295 + Ipamorelin specifically, "NO DAC" means the formulation excludes the Drug Affinity Complex extension. It's called out on the product page, description, and at checkout so there's no ambiguity about which formulation you're ordering.

Question 17

How do I get in touch with support?

Accepted Answer

Email hello@kratolabs.com or call (307) 313-1369 — we typically reply within 24 hours, Monday through Saturday. Include your order number if your question is about an existing order.

Question 18

My payment didn't go through — what now?

Accepted Answer

Double-check the handle you sent to matches exactly what's shown at checkout, and that your order number is in the payment notes. If it still hasn't been confirmed after a few hours, contact support and we'll help sort it out.

Frequently asked questions

Ordering & payment

Shipping

Storage & handling

Purity & testing

Support

Frequently asked questions

Ordering & payment

01Do I need to be a licensed lab or provide documentation to order?

02How do I place an order?

03What payment methods do you accept?

04Can I change or cancel my order after placing it?

05Do you offer bulk or wholesale pricing?

Shipping

06How long does shipping take?

07Do you ship internationally?

08How are peptides packaged for shipping?

09How do I track my order?

Storage & handling

10How should I store my peptides?

11What is Reconstitution Solution and do I need it?

12What's the shelf life of an unopened vial?

Purity & testing

13What does the purity number on a certificate mean?

14Where can I see the lab results for my batch?

15Where are KratoLabs compounds manufactured?

16Is a compound with a '(NO DAC)' label different from the standard version?

Support

17How do I get in touch with support?

18My payment didn't go through — what now?